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A process framework for local governments

Recently, I have had the privilege of working with several local government Promapp clients as they labor to establish process management as a ...

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Words and categories matter in process management

Excerpt from: Words and categories matter in process management My guess is that you have heard the axiom: “Sticks and stones may break...

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To automate, or not to automate, that is the quest...

Excerpt from: To automate, or not to automate, that is the question To automate, or not to automate, that is the question. It i...

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Using process reviews to maintain the gains

Excerpt from: Using process reviews to maintain the gains The big transformation Last spring, I had a professional landscaping comp...

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Planning for BPM implementation

See post on SimplifyingProcesses.com Planning for BPM implementation In Part One of this blog series, I attempted to identi...

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