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Letter to Contact showing on Opportunity related Contact Roles list

  • June 17, 2016
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We have successfully created letters to any Contact showing against an Opportunity Contact Roles related list. These Contacts may also be contacts of Accounts that are not related to the specific Opportunity from with the DDP runs. However, this is true for Business Contacts only. When running the DDP for an Opportunity where the Account is a Person Account, the letter will be created for that Person only, even though all Opportunity Related Contact Roles are showing on the DDP Contact selection list.

 

Has anyone encountered the same problem or aware of how this could be resolved.

 

Thanks, Greg

Best answer by sophie_timu

Hi Greg,

I believe we assisted you with this inquiry via a Support​ case that was opened earlier this month.

Please post what we did to resolve your inquiry here so others on the Community site can refer to this also.

Cheers

Sophie

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Hi Greg,

I believe we assisted you with this inquiry via a Support​ case that was opened earlier this month.

Please post what we did to resolve your inquiry here so others on the Community site can refer to this also.

Cheers

Sophie

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