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Error while connecting K2 Blackpearl workspace site

  • September 21, 2017
  • 2 replies
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K

Hi

 

I am getting following error and possible reason of error while accessing the K2 Blackpearl site http://<servername>:81/Workspace/Navigation/Navigation.aspx 

 

An error has occurred.
Please contact your administrator.
Error:
Initialization failed before PreInit: The operation was aborted because the client side timeout limit was exceeded. (C:Program Files (x86)K2 blackpearlWorkspaceSiteweb.config line 113)
Possible causes
- using anonymous logon in IIS while Windows security is specified in Workspace configuration.
- current logged on user can not be verified against the Active Directory Membership provider.
- please review log files for more information.

 

This site was previously working fine. It is happening to all the K2 users. Please let me know the approach as how to resolve this issue.


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    • tin
    • 555 replies
    • September 21, 2017

    What is on line 113 in the web.config file for K2 Workspace (C:Program Files (x86)K2 blackpearlWorkspaceSiteweb.config) for your environment?


     


    Perhaps this is related to the SQL and/or LDAP connection that the Workspace site needs to establish within the <connectionStrings /> section.


    - For the SQL connection string, perhaps it can be tested with an ODBC connection on the same server.


    - For the LDAP, perhaps the free LDAP Browser tool from Softerra:


    http://www.ldapadministrator.com/download.htm


     


    Perhaps it cannot establish a connection to one of these data source.

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    B
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    K2Knowledge,

     It sounds to me like the authentication settings in IIS for workspace need to be configured correctly. I noticed in the URL it was workspace/navigation/navigation.aspx. What happens when you remove navigation/navigation.aspx from the url?

     

    Thanks,

    Bryan Peters

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