Issue

• The unsupported relationship is a Lookup that is Created/Connected from another Lookup relationship.

Error Code

Possible Component Error in the LEDD interface. 

The Relationship Tree does not load any relationships.

Resolution

Please test in a Sandbox or Clone the affected DocGen Package to validate changes.

NOTE** If the first lookup is NOT a Standard Object or you are using the DocGen Lightning Component see the Solution 2 below:

Solution 1:

If the first relationship is a Standard Object, convert this relationship into a Top-Level relationship. Then add the corresponding Button parameter:

Top Level Documentation: https://help.nintex.com/en-US/docgen/docservices/#docgen-sfdc/Services/manageDDP/RelationshipTopLevel.htm?

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Solution 2:

Recreate the second Lookup relationship using either option below:

NOTE** If replicating on the second lookup please see this additional article: https://community.nintex.com/t5/Technical-Issues/Drawloop-Unsupported-Relationships-Replicating-on-Lookup-to/ta-p/118100

Option 1 - SOQL
1. Create a SOQL Relationship to the desired object and filter the Record Id based on the first relationship.

Option 2 - Unrelated Data / Stand Alone Relationship
2. Create an Unrelated Data / Stand Alone Relationship to the desired object.

• Then filter the Record Id by the Lookup field on the first relationship:  https://help.nintex.com/en-US/docgen/docservices/#docgen-sfdc/Services/templates/LookupRelationship.htm?
• Save and reload the LEDD interface.

Field Tag: <<Account_Contact_Id>>: 

3. Navigate to the LEDD interface and review the Relationship Tree which will now load.

Additional Information

Occasionally, there can be unforeseen broken/unsupported relationships. If unable to determine, please reach out to support.

Related Links