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TMTucker
Nintex Newbie

Workflow - Escalation "Complete Task" not working

Escalation "Complete task" is not working.

 

This is a document review workflow and the reviewers have 4 business days to review the document and add their comments if they have any, then complete their task.

 

I have tried using just 1 day, just 1 hour, just 5 min (all individual of each other) and nothing has worked. The task never moves forward.

1.PNGI added a log in history at the top to time stamp (reccomendation from another answered post)2.PNGI only have it tasking me at the moment (will be a Sharepoint group in the future) and enabled 'Other' branch3.PNGEscalation tab- (see post for all things I have tried already)

 

 

 

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Automation Master
Automation Master

Re: Workflow - Escalation "Complete Task" not working

@TMTucker ......What's the data type for start time? If it's date and time then can you try using date calculation action and add 5 minutes there and use that variable in time to escalation?

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TMTucker
Nintex Newbie

Re: Workflow - Escalation "Complete Task" not working

The start time is referencing the "log in history list" start time. I have also tried having just 5 or just 15 there and there is still no results

 

I have no variables set up (through the variable option at the top)

 

The only date option I have in the variables is this ..

4.PNGThis is not set up, i just opened it to see what date options I had

 

 

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Nintex Employee
Nintex Employee

Re: Workflow - Escalation "Complete Task" not working

If you hard code how long to wait does that work?
As per kunalpatel1029 I think there may be an issue with the wait calculation.
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