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cherylcc
Nintex Newbie

Why approver is not authorized to perform a task created 4 months ago, assigned in the approval workflow? Is it work as designed?

A approval workflow task for approvers to accept/reject which was created 4 months ago, was unable to be open by the approvers, error messages says " you are unauthorized to perform this action" , nothing changed on the workflow settings, is it work as designed?

How to proceed the workflow since it is stuck in the pending for review status.

THANKS.

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Automation Master
Automation Master

Re: Why approver is not authorized to perform a task created 4 months ago, assigned in the approval workflow? Is it work as designed?

can you check the approver has access to the site as a whole, even if just "read"?  and to the item itself?

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kelliganp
Nintex Newbie

Re: Why approver is not authorized to perform a task created 4 months ago, assigned in the approval workflow? Is it work as designed?

Hi @Cheryl_Chen,

This is likely a longshot but I had a slew of these happen after an Active Directory transformation because the account names were transformed. Is it possible the account name has changed in even the slightest way? The way to check is to find the user in a group that is successfully giving him access to content, click on his linked name and is should oppen a window with his account details like the screeshot below.

Next, go into the workflow task and click on the assignee's name and it should open the account details as seen above. Make sure the user account name matches exactly.

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rogerb
Nintex Newbie

Re: Why approver is not authorized to perform a task created 4 months ago, assigned in the approval workflow? Is it work as designed?

I would check to see if the approver has access to the task list associated to the workflow.

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