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Workflow Hero

Postpone escalation

Hi there,

does anyone know if there is a possibility to postpone the escalation process, maybe to set a new delta with a webservice or an item update in a list?

Best regards

Marco

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Community Manager Community Manager
Community Manager

Re: Postpone escalation

Marco,

Are you not able to setup the escalation rules within the action itself? Or are you trying to add a variable in case something differently happens? 

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