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Community Manager

Nintex Workflow 2019 - Product Update Process

Have you seen Product Update - What you need to know?


  1. Obtain an account with sufficient permissions. Ensure the account used to install and deploy the update is the Farm Installation account and a Local Administrator on the server used for installation.
  2. Run the new installer (.exe file) for Nintex for SharePoint 2019.
    • Accept the default settings and choose which Nintex products you want to update. See Run the installer in the installation guide for more information. After installation, the Solution Management page appears.
  3. Refresh the Solution Management page until the installed Nintex solutions are listed as Deployed. See Deploy the solutions in the installation guide for information on the installed solutions.
  4. Note: If the Status field says Service Unavailable, then IIS is restarting. Refresh the page until the solutions display.
    • If any errors appear for installed solutions, then the solution package upgrade failed. To resolve the error, click the solution and then click Deploy Solution. This should deploy the solution. If not, reset IIS (Start->Run->IISreset) before clicking Deploy Solution again. Resetting IIS resolves this issue as it releases all locks on the application files. After deploying manually, reset IIS on each front end server.

  5. If the release notes indicate that a database update is required, do the following.

    • Click Update database version.

      • Note: If you receive an error when attempting to access Nintex Administration page, ensure that nintexcommon.wsp is deployed globally. If you cannot see Workflow environment or Forms Environment sections in Nintex Administration page, ensure that nintexworkflow2019.wsp, nintexworkflow2019core.wsp, nintexforms2019.wsp, and nintexforms2019core.wsp are deployed globally. To view deployment status, on the Central Administration Home page, click System Settings, then click Manage farm solutions in the Farm Management section. See Deploy the solutions in the installation guide for information on the deploying solutions. (Note: The deployment option “All content web applications” does not include the web application.) No IISrest is required for deployment to the Central Administration web application.

    • On the Central Administration Home page, click Nintex Administration and then click Database management under Licensing and setup.
      If a database update is available, it will be indicated in red with an option to Update database version.

  6. If the external platform has not been enabled, see the following installation guide pages for more information.

  7. Reset IIS (Start->Run->IISreset) on all SharePoint farm servers and then restart the SharePoint Timer Service:
    • Open the Microsoft Services snap-in.

      For instructions on accessing the Services snap-in, see the Microsoft article Services.

    • Right-click SharePoint Time Service and select Restart.

  8. (Optional.) Upgrade from Nintex Forms to the Nintex Forms Enterprise Edition

    • Make sure you have the required version of Nintex Forms 2019 or later.
      Note: A temporary Nintex Standard license may be required before updating Nintex Forms. If this temporary license is required, make sure you import the license and run the IISreset command (Start->Run->IISreset) before updating Nintex Forms. Contact your Nintex partner or territory manager for a license file.
    • Import your Enterprise Edition product license and then run the IISreset command (Start->Run->IISreset).
      See Import the license file in the installation guide for full details.


After any update, we recommend clearing temporary files stored by the browser so that cached JavaScript files are not used and no previous errors continue occurring.

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