We have a workflow that shows that it has errored. It is one that was created by an external consultant and I cannot see why it has errored, no meaningful message.
What is the best way to diagnose why the workflow errored?
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I like to start by viewing the workflow history. The visual history is excellent on-prem and gives you a clue as to what action has failed. Then you can use the workflow history to view the workflow details, which is a more text based approach and should give you more indication. If you post your error here it will help us know what kind of error you are facing.
Did you try republishing the workflow, the workflow may be running under the consultant name or his account is not valid.
Or As Mike mentioned user workflow history, Was it running before?
The workflow diagram is showing that it's waiting for all tasks to be completed.
The detailed view is showing that item is incomplete
Workflow messages are showing
There isn't any details as to why it failed. Any ideas?
Can you expand the various action set's in your workflow so we can see the actions within those. It could be something in one of those causing the issue. Also, does the Workflow details page show any incomplete tasks?
If I had to guess without seeing anything else, I'd reset your timer service, as this is a often a culprit when it comes to the waiting action / errors. .