HTML Email Background Colour Issies

  • 1 December 2023
  • 3 replies

Badge +3

Hi all, 

Hoping someone can help me. 

I am trying to design an email using some HTML code. I am using a WYSIWYG HTML editor to create an email (since I dont have the 100% HTML knowledge). 

In the WYSIWYG editor, my email looks like the below (information blurred for privacy). So I copy the code into Nintex, and it looks the same. 

However, when the email gets sent, some of the background colours disappear. I am so confused. (again information blurred for privacy)


Does anyone have any tips on how to fix this?



3 replies

Userlevel 6
Badge +22

Hi @ItsGavin,

Do you see the same issue if you send the HTML email using your email client? This will tell us if the issue is with Nintex or your code.

Badge +3

Hi @SimonMuntz 

I ran the HTML code through Litmus PutsMail (HTML email tester - unsure if there is another on that is better) and it worked as it should.. I am still getting an issue when the email comes from Nintex.

Userlevel 6
Badge +22

Hi @ItsGavin,

From what I can see on your screenshots, it may be possible that your special characters are interfering with the HTML.
With the actual HTML code, this issue is more straightforward to diagnose.