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K2 Setup Manager has stopped working

  • February 16, 2021
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  • Nintex Employee
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Issue

When running the Setup Manager, it may crash at the "Ensure Variables" step.

 

Error Code

19303iC90A47E138FD58AD.png

 

Reviewing InstallerTrace log in the %Temp%K2 Setup Log folder, the following error is present:

 

System.Configuration.ConfigurationErrorsException: The 'messageBus' start tag on line 407 position 4 does not match the end tag of 'system'. Line 413, position 4. (C:Program Files (x86)K2 blackpearlHost ServerBinK2HostServer.exe.config line 413) ---> System.Xml.XmlException: The 'messageBus' start tag on line 407 position 4 does not match the end tag of 'system'. Line 413, position 4.

Resolution

The issue is caused by an extra slash in start <system> tag of the K2HostServer.exe.config file located in the [Install Dir]Host ServerBin.

Remove the extra slash from ending of start <system> tag, and this will resolve the issue.

 

19305iE17044CE8769B695.png 

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