Worklist control – endless spinner when loading worklist items
KBS100032
PRODUCTK2 blackpearl 4.7
BASED ONK2 blackpearl 4.7
TAGSSmartForms
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
Issue
An endless spinner appears when you try to access your K2 Worklist, either the Worklist control in SmartForms or the K2 Worklist web part.
Symptoms
When your K2 Worklist is loading, an endless spinner appears and your worklist items are not visible.
If you access the developer tools in your Internet browser, you will see the following error:
"Cannot read property 'split' of null".
Resolution
One possible cause for this could be that explicit rights were set for Default Template Permissions in K2 Workspace or the Environment Library Security settings on the K2 Management Site. Please remove any explicit rights that you may have.
This issue will be addressed in a future version of K2.