Code Fix: When redirecting a worklist item, Viewflow still displays the original destination user
KB002562
PRODUCTK2 Five 5.1
K2 Five (5.1) Fix Pack 9
Issue Descriptions
Issue 1
When you use the SmartForms Worklist control or K2 API to redirect a worklist item, the original destination user is displayed in Viewflow > Activity > Participants, instead of the new redirected destination user.
Issue 2
When configuring the task with an escalation email and you redirect the worklist item, the new redirected user does not receive the escalation email.
Resolution
- Ensure you have K2 Five (5.1) installed.
- Get the K2 Five (5.1) FP9 from Regional Support.
- Install the K2 Five (5.1) FP9 to apply the fix.
- Start a new instance of the workflow.
Considerations
The fix will only be applied to new workflow instances.