Code Fix: The K2 Workflow email event format is returned incorrectly when copied from Microsoft Office products
KB002383
PRODUCTK2 Five 5.0
K2 Five (5.0) Fix Pack 23
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Issue Description
When you use K2 Package and Deployment to deploy a workflow with an email event that contains HTML formatting copied from a Microsoft Office product, and then edit that email event, the HTML formatting is lost.
Cause
Invalid XML characters.
Resolution
- Ensure you have K2 Five RTM installed.
- Get the K2 Five RTM FP23 from Regional Support.
- Close off K2 Package and Deployment.
- Install the K2 Five RTM FP23 to apply the fix.
- It is recommended to refresh the browser cache.
Consideration
You must re-deploy the workflow on the source environment and then re-package the solution to deploy on the target environment to fix the formatting issue.