Out of office is not working - work items are not being forwarded

Hi K2 Developer

This is known issue especially from previous version , please try to reconfigure again using the following steps and links:-

Hi Nik86,

Out of curiousity, does the Out of Office feature work with a different user?

In the past, we have seen similar issue when there was a loop between the two users that were set in the 'In the Office' scenario. Can you run the following SQL to check if this is the case?

Select 'OOF Setup FOR: [' + [A1].ActionerName + '] TO: [' + [A2].ActionerName + ']' as OOF,
'[' + [A1].ActionerName + '] Status is: ' + CASE WHEN [A1].Status = 1 THEN '[OUT of Office]' ELSE '[IN Office]' END as Status
From [Server].[Actioner] [A1]
Join [Server].[ActionerShare] [AS] On [AS].ActionerID = [A1].[ID]
Join [Server].[ActionerShareWorktype] [ASWT] On [ASWT].ActionerShareID = [AS].[ID]
Join [Server].[Worktype] [WT] On [WT].[ID] = [ASWT].WorktypeID
Join [Server].[WorktypeShare] [WTS] On [WTS].WorktypeID = [WT].[ID]
Join [Server].[Actioner] [A2] On [A2].[ID] = [WTS].ActionerID
order by OOF

Hi K2 Developer

Just as  @khanh&nbsp;said,&nbsp;<span>For out of office issues, a good first troubleshooting step is to verify that the configuration that is set up using the K2 management or worklist controls, is properly stored and reflected in the database. The following query pulls information from the tables that house the out of office configuration and presents it in a reader friendly manner for quick verification.&nbsp;<a href="https://help.k2.com/support-services/kbt134112" target="_blank" rel="noopener">https://help.k2.com/support-services/kbt134112</a></span>For out of office issues, a good first troubleshooting step is to verify that the configuration that is set up using the K2 management or worklist controls, is properly stored and reflected in the database. The following query pulls information from the tables that house the out of office configuration and presents it in a reader friendly manner for quick verification. https://help.k2.com/support-services/kbt134112

OOF Status
OOF Setup FOR: [K2:DENALLIXAdministrator] TO: [K2:DENALLIXBOB] [K2:DENALLIXAdministrator] Status is: [IN Office]
OOF Setup FOR: [K2:DENALLIXJoe] TO: [K2:DENALLIXBOB] [K2:DENALLIXJoe] Status is: [OUT of Office]
OOF Setup FOR: [K2:DENALLIXJONNO] TO: [K2:DENALLIXAdministrator] [K2:DENALLIXJONNO] Status is: [OUT of Office]
OOF Setup FOR: [K2:DENALLIXJONNO] TO: [K2:DENALLIXCODI] [K2:DENALLIXJONNO] Status is: [OUT of Office]

Should you find this article useful please mark as "kudo and/ solution"  this will help others facing similar issue in future.

Thank you;

Widson.

[K2 will not accept any liability for any issues arising from actions taken in respect of the information provided by any forum member]