Workflow suddenly start generating intermittent errors on save/publish.

@JakeHarvey I am running into the same issue. Any update from Nintex as to the cause or resolution?

Hi @nicole_vesser, not exactly. I had a call with a support person who thought it was definitely the size of the workflow. If not for the actual action list, potentially the complexity of the actions/logic.

So per their advice I went about splitting it in two. Went from 165 actions listed, to a step 1, with 50, and a step 2, with 127 (the numbers differ a bit since some extra pieces needed to be added so step 1 would wait for step 2 to finish, etc.). 

Sadly we're still getting the error intermittently when saving. 

Out of curiosity, is this new for your environment too? How large is the workflow where you're seeing the issue?

I just started seeing the same issue today.  We have two almost identical workflows, same action count and almost all the same settings for each action, and I'm getting this error on one workflow when I publish, but not the other.

We're seeing this issue across multiple tenants. Has there been anything from Nintex or has anyone had luck with support?

We have been experiencing the same issue since Monday Aug 22nd. Everything was fine last week.

Half the times a workflow will save; half the times it won't. And this is without making any changes to our currently published workflow.

We wrote support, and got the standard answer that the size is too big. I just opened up a larger workflow that's a few kb's bigger in size, and that worked fine saving the first time.

So if this issue were related to size, I would think it should be failing 100% of the time.

Nintex really need to seriously start looking into this as it's an obvious issue with everyone here from around the world reporting the problem.

Thanks for chiming in everybody. 

No new, news on my end from Nintex. However, I did have a call with our consultant who helped set these up and after not having any issues on his end we used the browser inspect feature to see what was happening behind the scenes (something I should have thought of). 

In any event, there isn't a huge difference between when it's successful vs. when it fails other than the web address for saving responds with a 503 error. I'm going to report this to Nintex in our support ticket. 

I imagine not everyone is as technical as me, but out of curiosity, how large are your workflows? 

I'll report back with any updates. 

@JakeHarvey - Thanks for sharing your experience after splitting the WF into two. That was the directive Nintex Support gave to us also, so that helps to know that isn't the magic bullet in this case. Our WFs are similar in action count to yours: between 150-200. We are currently experiencing several different errors (when opening the WF designer, saving the WF, and exporting the WF) intermittently across both the Dev and Prod tenancies. And, yes - these are recent issues. We started noticing these issues on the morning of 8/18/22. In fact, we published a minor update to the WF on the afternoon of 8/17/22 without any issues. 

Do you mind sharing which Region your tenant is in? Ours is West US. 

3.45mb is the actual size when exported and extracted.

For anyone who doesn't know:

1) export the workflow

2) change the extension to ".zip"

3) extract the zip file

Hi There,
It might be good idea to share the exported file for your workflow to support that way, they can troubleshoot your issue.
Had anyone managed to share their workflow to support yet ? 

Hi,

We will be providing one of our problematic workflows to support for their investigation as we are also only seeing it intermittently and not on all workflows (we have larger workflows which seem to be fine).

Any updates we get I'll try to share here

I've emailed them as well with a workflow that is failing intermittently. 

I've also provided their support team a link to this thread so hopefully they'll be good enough to check this out and combine their efforts instead of working independently.

I have four workflows I'm seeing this on right now, though those are the only ones I'm working on right now.  But they are all around 84 actions and 139k exported.  So not large at all.

We have supplied multiple workflows. 😃 

I just sent Nintex another email with a screen video recording of the error occurring, along with the HAR file from the recording.

Ditto. It's working for us now too. I closed off our Nintex Support case last night to let them know we haven't experienced any further errors this entire week.