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Code Fix: Some users are not able to action any K2 Workflows

Issue Description

When you have a user where the account is a member of AD Groups with a SAMAccountName starting with a blank space, an error occurs in the K2 Host Server log file as well as the ADUM log file when this user attempts to start a K2 Workflow.

Error Message:

The following error occurs: "Error","IdentityService","64005","ResolvingException","IdentityService.ProviderCacheIdentity:RoleProvider.GetUser","64005 Failed to resolve 'FQN': Unknown error (0x80005000).


The fix is available in:

  • K2 (4.7) December 2019 Cumulative Update Fix Pack 10.


  1. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
  2. Download the latest Fix Pack using the links in the table above for the version you require.
  3. Install the Fix Pack to apply the fix.
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Version history
Last update:
‎07-13-2021 02:03 AM
Updated by: