Issue Description
When you have a user where the account is a member of AD Groups with a SAMAccountName starting with a blank space, an error occurs in the K2 Host Server log file as well as the ADUM log file when this user attempts to start a K2 Workflow.
Error Message:
The following error occurs: "Error","IdentityService","64005","ResolvingException","IdentityService.ProviderCacheIdentity:RoleProvider.GetUser","64005 Failed to resolve 'FQN': Unknown error (0x80005000).
Resolution
The fix is available in:
- K2 (4.7) December 2019 Cumulative Update Fix Pack 10.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.