Nintex Apps: How to Retrieve a HAR File for Support

Topic

This is a method of capturing and sharing basic network information that is sent and received by your browser. Nintex Support can review the network requests in these HAR logs for helpful information in our investigation.

Note that Chrome and Edge sanitize HAR files by default (removing sensitive information) as of Chrome 130. Since Firefox currently does not do this, we recommend using Chrome or Edge for capturing HAR files.

Instructions 

1. Before reproducing the issue, right-click anywhere on the page and select “Inspect” (for Chrome or Firefox). For Microsoft Edge, click the “…” menu on the top bar and select “Developer Tools”
2. Click on the Network tab and follow the necessary steps to reproduce the issue.
3. Once the issue has occurred, click on the highlighted icon to export the HAR file (as shown below).
   Chrome:
   
   
4. It's also always helpful if you can provide screenshots of the UI, with the issue/error highlighted.
5. Attach the HAR file and screenshots in a reply to this case.

Additional Information

To import a HAR file to Chrome:

1. Open a new browser tab.
2. Open the browser developer tools and navigate to the Network tab.
3. Click the icon to the left of the export icon, and find your HAR file.
4. You will then see the network requests that were captured, and can review details of each request.