Process Change notifications

Hi @stapleer,

This can happen based on the role or responsibility a user holds on the process, even when the global notification settings appear to be switched off.

In Process Manager, notifications are role-driven, and the rules differ depending on the type of notification (publish, change, dashboard notification, linked process change, etc.). Each notification type has its own matrix that determines who is eligible to receive it.

A few things worth checking:

• Even if users are not stakeholders and “All Staff” is not assigned, they may still receive notifications if they hold a role that is included in the notification table for that event type.

  Examples include:

  • Process Owner

  • Process Expert

  • Variant Expert

  • Process Participant

  • Linked Stakeholder (via a linked process)

• For process change / publish notifications, users can be notified if:

  • The process was published within the dashboard threshold period.

  • The user did not make the change themselves.

  • The user has not yet viewed the updated process.

  • Their role is included in the relevant notification table.

• Because you mentioned these are all SOPs from the same process group, it’s also worth checking:

  • Group-level roles (for example, Process Group Editor or Variant Expert).

  • Linked processes where users may be stakeholders indirectly.

The documentation below is particularly useful for troubleshooting, as it shows different tables per notification type, which often explains “unexpected” notifications:

https://help.nintex.com/en-US/promapp/Manage%20notifications/Notifications.htm

I’d recommend identifying one affected user and tracing:

1. Their exact role(s) on the process and any linked processes.

2. Which notification type they received.

3. Whether their role appears in the table for that notification.

In most cases, the notification is behaving as designed once the role-based rules are mapped out.

Thanks I’ll take a look at the document but when I mentioned Stakeholders I mean roles or responsibilities as well, there is no obvious reason for these staff to receive the notifications as they are not listed anywhere in or around the process.  Thanks