The product updates come thick and fast here so you might have missed smart response detection.  “What is that?” I hear you say.  If you are using email responses to your tasks (express approval) then people no longer have to type the exact phrase of the outcome because we’re using AI to interpret the intent of their reply.  This makes interacting with the system even more natural for the end user and caters for typos.

As an example, if your outcomes are reject and approve.  Your end user could respond with “yep”, “approved” or even a mistyped “aprove” to mean approve.  It’s even smart enough to know that “absolutely” means approve and “absolutely not” means reject.  It even recognises some other languages so “oui” would be interpreted as approve.  Don’t try the classic Australian/Kiwi “yeah nah” though because it will reject that phrase and email the person back asking them to be slightly more specific 

So how do you turn it on?  Well first make sure you are allowed to use AI features and if so, go to your tenant settings and enable Smart Response Detection.

Then for each task action, you can toggle smart response detection on. 

If you want to see exactly what was used in the response, any person who is allowed to view the task history can do this in their MyNintex screen by hovering over the outcome.

Enjoy!