I have a multi line of text column set to Enhanced rich text and to append changes to existing text.
In my workflow I take the value from another column (CommentInitialReview), modify the text through a Build string action, log the variable resulting from the Build string action, Commit pending changes and then attempt to update the item with a Update field action.
Despite the fact that I have the Commit pending changes action and despite the fact that variable produced from the Build string action logs a non-null value, I still get the infamous “The workflow could not update the item, possibly because one or more columns for the item require a different type of information.” Below are the configurations for each action:
- build application comment
- log application comments
- Update application comments
Below is the workflow history generated from one of the failures:
This error appears constantly in our Nintex processes and causes critical failures very often. Any help would be appreciated.
