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Troubleshoot Workflow Error

  • January 8, 2020
  • 4 replies
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We have nintex worklow that was working fine until late last month and all of a sudden, the workflow is getting error message everytime I run the workflow. Nothing has changed in the workflow. Couldn't get any clue from ULS log. Need help troubleshooting this issue.

 

Cheers,

Amar

Best answer by Simon Muntz

Hi,

Looks like an an authentication issue.
Have you tried republishing the workflow?

Microsoft.SharePoint.SPException: The specified user or domain group was not found. ---> System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated.
at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess)
at System.Security.Principal.NTAccount.Translate(Type targetType)
at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKeyClaim(IClaimsIdentity claimsIdentity, SPClaim loginClaim) -
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4 replies

  • Author
  • January 9, 2020

Attached is the log file.

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Simon Muntz
Nintex Partner
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  • Nintex Partner
  • Answer
  • January 9, 2020
Hi,

Looks like an an authentication issue.
Have you tried republishing the workflow?

Microsoft.SharePoint.SPException: The specified user or domain group was not found. ---> System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated.
at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess)
at System.Security.Principal.NTAccount.Translate(Type targetType)
at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKeyClaim(IClaimsIdentity claimsIdentity, SPClaim loginClaim) -
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  • Author
  • January 9, 2020
Yes, we figured out initially that the ad account of the person who published the workflows got deleted causing this issue
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You Just need to login as Administrator.. and make sure AppFabric service is with "Network service". Please let me know if you need more help on it.

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