Hello Nintex community. I’m using start a task process to send lazy approval emails to specific people for them to approve/reject a form. My question are the following:How do I get rid of the weird text on the email title highlighted in yellow in the picture? How do I change the title of the current item URL highlighted in green? How do I change the links highlighted in purple? Those links do not go to the URL that the links says to view at.I cannot find how to do any of these. I only see a checkbox for Lazy Approval.I also found out that if I don’t use Lazy Approval, then the email confirmation of the form being approved will not send to the initiator. I have no idea how to fix that so that I don’t have to use Lazy Approvals.Any feedback will be appreciated. thank you.

@sandruhThe text in the yellow is a reference ID, it can’t be removed if you are using lazy approval.The title comes from the title column of the item on the sharepoint list, you can’t change the format of the actionable message. You can find more here.Do you have any more context on what is wrong with the url, these are based on the workflow and the related taskitem. The linkI shared above here might help.If the email is not working when lazy approval is disabled this could indicate an issue with the internal email service inside of SharePoint, you can use internal email on the send an email action to confirm(https://help.nintex.com/en-US/Office365/Designer/Actions/SendAnEmail.htm?cshid=1104).

Start a Task Process - How to edit Lazy Approval Email?

Hello Nintex community.

I’m using start a task process to send lazy approval emails to specific people for them to approve/reject a form. My question are the following:

How do I get rid of the weird text on the email title highlighted in yellow in the picture?
How do I change the title of the current item URL highlighted in green?
How do I change the links highlighted in purple? Those links do not go to the URL that the links says to view at.

I cannot find how to do any of these. I only see a checkbox for Lazy Approval.

I also found out that if I don’t use Lazy Approval, then the email confirmation of the form being approved will not send to the initiator. I have no idea how to fix that so that I don’t have to use Lazy Approvals.

Any feedback will be appreciated. thank you.

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@sandruh

The text in the yellow is a reference ID, it can’t be removed if you are using lazy approval.
The title comes from the title column of the item on the sharepoint list, you can’t change the format of the actionable message. You can find more here.
Do you have any more context on what is wrong with the url, these are based on the workflow and the related task item. The link I shared above here might help.
If the email is not working when lazy approval is disabled this could indicate an issue with the internal email service inside of SharePoint, you can use internal email on the send an email action to confirm(https://help.nintex.com/en-US/Office365/Designer/Actions/SendAnEmail.htm?cshid=1104).

@leighburke

Thank you for clarifying! Another question: I wanted to send an email to the initiator letting them know that the request has been issued and it is pending for approval by whoever they requested approval from. The weird thing is the email is working but instead of populating the automated response with the name of the approver, it shows a weird text followed by the email address of the approver. How do I fix this? I tried changing the workflow variables and used the item properties (when the variables gave the same outcome). Is this related to the internal email service you mentioned?

The weird text starts when you see “i:0#.f|membership”

@sandruh This is the default value for users in a people field, you can try using one of the other properties like PreferredName, or use a regular expression to remove that piece.

Hi @sandruh have your questions been answered?

Hi,

Just an FYI,
This “weird” text is SharePoint Online display identity claims token.
Read more about it here: https://learn.microsoft.com/en-us/answers/questions/349797/understanding-login-name-format-of-sharepoint

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