I remember it happened to me sometime. And it was related to my HTML format email.

Try it on an empty body email, it should work.

Try to validate your HTML formatted email on an external validation tool.

Sometimes the HTML wrapper does not render certain elements.

have you resolved your issue? Is Fernando's answer helpful thus you could mark it as "correct"?

Regards,

Tomasz

Actually the problem was that the add link properties were not displayed in the right side panel, it was displayed under the rich text editor with no indication that there is something there. So on clicking on the add link icon, the right side panel became blank and the add link panel is added but not seen and I need to scroll down, which is very simple if I noticed it is there.

So it was not a bug, just bad UI/UX.

But I really appreciate the replies.

Hi!

Glad to hear you managed to work it out. Please mark the most "correct" answer as the solution for the issue.

Regards,

Tomasz