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I'm new to Nintex and have a question regarding notification. We want mangers to be able to enter multiple users name on one of our form to submit a change request. We want multiple notification to go to Help Desk on behalf of each employee name that is on that form. We don’t want one notification to go out Help Desk listing all the names that are on the form.

 

i.e. If a manager submits a change request for Mery, Jane and John ….we want 3 notifications sent to Help Desk. 

One on behalf of Mery...Mery's name being displayed on the subject line, another one on behalf of Jane...Jane's name being displayed on the subject line and another one on behalf of John...John's name being displayed on the subject line.

 

My current workflow loops through the names and send Mery, Jane and John a notification which defeats what we want to do. We don't want them to get any notification at all. Only Help Desk on their behalf.

Sounds like you have the logic already in place. I'm assuming you have a loop defined for the users and have a notification action within it.

 

Wouldn't you just explicitly put the Help Desk's email address in the To email field and simply place the email addresses of the users in the subject line instead?

Hi Joshua,

Thanks for replying to my question and sorry for seeing it so late:)

I've tried that and the same result. i'm also struggling trying to get the names out of XML format (Repeating section displays all the names in XML format)

Hi Mimi,

I'll admit I'm not an expert / know much about XML. Sounds like you will need to Query the XML content you're getting back to extract the values out and put them in a collection.

Fernando Hunth‌; Jesse McHargue‌ - would any of you be able to point Mimi in the right direction? Thanks!

Josh

Thank again Joshua! Hopefully Fernando or Jesse have some with it:)

Mimi Wubeshet‌ - Are you able to provide what the XML is that you are using? 

In your notification that you are creating within your loop, you should be able to put the user's name in the "from" place and then in the "to" place, simply put your help desk email.

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