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My list workflows are sending multiple emails to each user when triggered to send once

  • September 12, 2023
  • 3 replies
  • 423 views

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Hello.

I have list workflows on several sites that trigger emails to one or two persons when item is created or changed. These have been working as expected since 2018. Yesterday, 4 different workflows on three different lists started sending 3-15 duplicates. When I check there is only one instance of the list workflow on the site, and the workflows only ran once for each list item.

We are still using Microsoft workflow cloud. 

Has anyone seen this or know what I can do to stop the duplicate emails? Tyia.

Best answer by leighburke

@eridonis it was likely related to this https://status.nintex.com/pages/history/566925105401bb333d000014 , a fix was released by Microsoft. Are you still seeing an issue?

 

I would recommend checking the status page first and then raising a support ticket if you have an issue like this again.

3 replies

SimonMuntz
Nintex Employee
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  • Nintex Employee
  • September 18, 2023

Hi @eridonis ,

 

DO you see the same issue with SharePoint designer emails?


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  • Nintex Employee
  • Answer
  • September 19, 2023

@eridonis it was likely related to this https://status.nintex.com/pages/history/566925105401bb333d000014 , a fix was released by Microsoft. Are you still seeing an issue?

 

I would recommend checking the status page first and then raising a support ticket if you have an issue like this again.


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  • Author
  • Rookie
  • September 19, 2023

Thank you! Yes, it was related to the MS issue. After that was fixed, my workflows stopped sending duplicates.