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K2 Setup Manager stuck on Loading

  • February 16, 2021
  • 0 replies
  • 108 views

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Issue




Running the Setup Manager only shows that it is loading:



 




Error Code




The installer trace shows that it is attempting to validate the connection to the SMTP server:


>> SmtpValidator.Validate: Validate-Connect to server
>> SmtpValidator.Validate: Validate-Got stream
>> SmtpValidator.Validate: Could not open SSL connection: System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.



Resolution




It is possible to bypass the SMTP validation using the steps below:



  1. Go to the Setup folder inside the K2 installation directory (eg. C:Program FilesK2Setup).

  2. Edit the Product.config file.

  3. Look for the following key: <setting key="SMTPtimeout"

  4. Set the value to 0:
    <setting key="SMTPtimeout" value="0" />

  5. Re-run the Setup Manager.


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