How to set Smart Object timeout

Hi ZoltanM

To increase the timeout value for SmartObjects - To affect the change, navigate to the SourceCode.SmartObjects.Runtime.config file in the following location: 

C:Program Files (x86)K2 blackpearlHost ServerBin     (If  you are using K2  blackpearl)

or

CProgram Filesk2Host ServerBin       (if  you are using K2 five)

Find the node below and replace or create the value with the required time. 

Note: The value is reflected in seconds 

<configuration> 

<appSettings> 

<add key="commandtimeout" value="30" /> 


Restart The K2 service after making the changes and test. Let me know if this helps. 

Also see this link below:

https://community.k2.com/t5/K2-Blackpearl-Forum-Posts/Input-string-was-not-in-a-correct-format/td-p/89330

Regards

Elvis

Hi,

If you are using SmartObject to call your REST service, then you have to check your REST service as well if there are any timeout or default timeout being used.

Hi  @ZoltanM;

Please checkout this kb for smartobject timeout Error(https://help.k2.com/support-services/kbt133195).

If you are on 5.0 please check this hotfix(http://help.k2.com/kb003022)...

Hope it helps troubleshoot timeout issues on your end.

Regards;

Widson.

Hi ZoltanM

see the identical error below and how they solve it :

https://help.k2.com/support-services/kbt134411

Regards

Elvis

Hi ZoltanM

Note that if you click bin folder before you click Host Server you will only see dll file make sure you click Host Server Folder and bin see the path:  K2 blackpearlHost ServerBin   or   k2Host ServerBin

See the Kb below

http://help.k2.com/kb001204

Regards

Elvis

Hi ZoltanM

Follow the attached  Screenshots below, let me know if this issue has been resolved

Regards

Elvis

Hi ZoltanM

The best way is log a ticket then we will try to resolve this  issue on site.

Regards

Elvis