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Error 401.1 - unauthorized when connecting to k2 management from server

  • February 27, 2019
  • 5 replies
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Hi,

We are using k2 five (5.2) FP14. After changing address in K2 Management from server name to more user-friendly address I cannot login to management, designer or workspace from that server. After 3 tries i get HTTP Error 401.1 - Unauthorized. I don't have any problem in using designer or management from my workstation.

 

I have no idea where to start. I tryed to google it but didn't found an answer yet.

 

Best answer by Wojciech1

@Widson thanks for advice!

 

It didn't solve my problem but it helped me find solution. It looks like all I needed to follow method 1 described by microsoft support. My problem could be caused by loopback check security. 

 

Hope this thread will help someone someday.

Wojtek 

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5 replies

  • 30 replies
  • February 27, 2019

Good day

 

Please check if the address has changed on your IIS, right click on your site then click edit bindings check if the host name reflect the same name as your new address, edit the hostname to match the new one.  if all the mentioned options don't work out please do an IIS reset. 

 

Should this work please mark it as a solution or give a Kudo,

 

Thank You

Thabang

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  • Author
  • 14 replies
  • February 27, 2019

Thanks for reply, unfortunately it didn't help. 

Maybe I'm wrong but is it not weird that i can access https://address/management from different machine but cannot do it from server hosting it?

Edit:

There might be some changes in K2 management -> Environment Library is it possible that there is some error?

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  • 267 replies
  • February 27, 2019

Hi  @Wojciech

 

I'd like to give few research links which i believe they gonna help you tacked the issue, please follow up with the following links respectively:-

 

1. https://community.k2.com/t5/K2-blackpearl-Articles/4*personal details removed*-Unauthorized-access-when-signing-to-K2Workspace-from-a/ta-p/80921?nobounce

2. https://help.k2.com/onlinehelp/k2blackpearl/icg/4.7/default.htm#Prepare/SetPermSA_IIS.htm

3. https://help.k2.com/onlinehelp/k2blackpearl/icg/4.7/default.htm#Prepare/SCC/IIS.htm

 

Thank you, Please mark this as a kudo or accepted solution if you find information provided helpful.

 

K2 will not accept any liability for any issues arising from actions taken in respect of the information provided by any forum member.

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  • 30 replies
  • February 27, 2019

Hi Wojciech

 

Under authentication please check if your settings are as follows and let me know:

Anonymous Authentication: Enabled

ASP.NET Impersonation: Disabled

Forms Authentication: Enabled

Windows Authentication: Disabled

 

Thank You

Thabang

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  • Author
  • 14 replies
  • Answer
  • February 27, 2019

@Widson thanks for advice!

 

It didn't solve my problem but it helped me find solution. It looks like all I needed to follow method 1 described by microsoft support. My problem could be caused by loopback check security. 

 

Hope this thread will help someone someday.

Wojtek 

Translate

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