Problem
A specific user actions tasks that are assigned to directly to their account. However, when approving them, the tasks do not move on to the next step or complete. You will note that the user has no issues logging in and there are no errors are shown for the workflow.
Solution
The root of the problem stems from the inclusion of an additional space at the end of users' usernames within the Server.Actioner table. This complication arises when a space is manually entered into the username field in the K2 Designer's destination. It's important to note that this issue only manifests when the user is not already listed in the [Server].[Actioner] table.
To enable the affected user to take action on worklist items, it's necessary to modify the Server.Actioner table. Please remember to make a backup of the database before making this change.UPDATE [Server].[Actioner]SET [ActionerName] = '[RelevantUser]'WHERE ID = [UserID]