Topic

1. Log in to your Nintex Automation Cloud tenant.
2. Select Instances on the left side navigation menu.

   

    

3. From the Instances section, select an instance.

   

    

4. Click the Create support ticket button.

   

   The support ticket opens in a new browser tab.

   

    

5. Enter a Subject for the support ticket.
6. In the Description field:
   • At a minimum, answer the three prepopulated questions.
   • Add any additional comments or information that can help Support with the issue you are experiencing.
7. Select Yes to include attachments.

   

   Attach files using the drag and drop functionality or the Select files button.

8. Click Submit to process the support ticket.
9. The Additional information section of the support ticket is automatically generated with your user and related workflow details.