I believe there is no rich text editor currently available for creating tickets in zendesk and using the description with better text editing options.
If anyone knows how to create a variable with rich text editing as I am not able to find it.
Create a string function does not have a rich text editor and not sure if it will process it in zendesk well.
Thanks
Although I am not familiar with Zendesk because it is from a different company, Nintex Workflow Cloud (NWC) has a forms designer with a rich text control. The control is called "Text-Long" and it supports a large number of rich text formatting options. You can read more about it at the link below. I hope it gives you some ideas about how you can use rich text.
You would have to check Zendesk documentation to see what format it accepts for rich text, but many applications just use HTML. That means you could construct rich text by composing strings of HTML:
<body>
<h1>Ticket 12345</h1>
<p>The status of this ticket is <b>urgent</b></p>
</body>
Hi everyone,
can you explain, what do you try to do?
If you're using "Create a ticket" from the Zendesk Action, is it not sending an E-mail from Zendesk?
Cheers
Sven
Allright,
so what you can try is (see screenshot), just add an HTML into the variable.
Alos, what you can try, if you want to merge string use the "create a text string
" action.
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