Exception of type 'System.Web.HttpUnhandledException' was thrown.

Hi All,

One of the users in Prod is not getting task assigned to them, when they try to open application getting the below error

Exception of type 'System.Web.HttpUnhandledException' was thrown.
The K2:DomainUsername could not be found.

But the same user is able to access the application on DEV environment. What could be the reason?

Attached screen shot of error.

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Do you have multiple domains configured?

Perhaps the necessary domain was configured in dev, but not in prod.

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