Unlock workflows that are locked by old accounts
kbt142123
PRODUCTK2 Five
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
Issue
A user worked on the workflow and forgot to exit it completely, the workflow is now remaining Locked to that user. Is there a way to unlock the workflow so another person can edit and work on it?Symptoms
In the new HTML5 Designer, if a user closes the web browser without deploying the workflow or selecting File - Close, the workflow will remain Locked out by that user.
Resolution
Please contact Nintex Support, and reference this KB article, and the link below to resolve the problem: Unlock a workflow that was being locked by another user
Please note the above link is only open to Nintex Support.
Do not modify any database definition or database content unless specifically instructed to do so by Nintex Support. No changes to the K2 Database definition or content are supported unless specifically instructed by Nintex Support.