I recently put together a slide deck to present to the team I am part of to offer understanding of the different ways to manage workflow tasks when offering support to users in the business. The main driver for this is that we always get calls from users "never receiving" the email notifications sent from Nintex. My thoughts on whether they are "not received" or more simply "deleted" shall be kept quiet here... users eh! Anyway, prompted by a question recently posted on the community I thought it might be a good idea to put the information in one place on here too.
Nintex Workflow Web Part - My Workflow Tasks
This web part can be added to a page in any site and can be scoped to look at tasks assigned to the logged on user as the site, site collection or farm* level. This will include tasks assigned to SharePoint groups the user is a member of (only when individual tasks are assigned in the task config in the workflow action).
Nintex Workflow Web Parts – Workflows I’ve Started
This web part can be added to a page in any site and can be scoped to look at workflows started by the logged on user in the current site, site collection or farm*.
Nintex Workflow Task Delegation
Task delegation can be set to site owner only (i.e. checkbox not selected on action to allow delegation), or delegation can be set to assignee and site owner (i.e. checkbox selected on action to allow delegation).
This is particularly useful for support staff to know when a call is raised that a process is held up by the wrong approver being selected, or the approver being unable to respond in a timely manner. The fact that even when delegation is not selected on the configuration in the workflow the site owner can still do it is a little nugget of information that not all workflow designers know about. I wrote a whole blog post on delegation so I won't go into it too heavily here - All things Delegation.
Also for support team awareness I mentioned the availability of long term delegation for approvers to turn on themselves before periods of absence where someone can be delegated to respond to tasks for a set period. Of course if this period of absence if unforeseen, there is also the ability for support staff to set long term delegation for specified users. This is also covered in the above blog post.
Task Aggregation in My Sites
As standard there is a link on my sites called "Tasks" which displays all tasks assigned to the user across all site collections. This has to be direct assignment (i.e. not to a group you are a member of). This is another way users can find all of their tasks in one place (similar to the nintex workflow web parts).
* Requires Nintex Workflow Enterprise version.
