Code Fix: Unable to refresh K2 workflow reporting services
KB003139
PRODUCTK2 blackpearl 4.7
K2 4.7 March 2018 Cumulative Update
K2 4.7 March 2018 Cumulative Update Fix Pack 43
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Issue Description
When refreshing K2 workflow reporting services an error is presented, or it takes a very long time to complete the refresh.
Error Message
The following error occurs: “Out of Memory exception”
Resolution
- Ensure you have K2 4.7 installed.
- Download and Install the K2 4.7 March 2018 Cumulative Update from K2 Partner and Customer Portal.
- Download the K2 4.7 March 2018 Cumulative Update FP43 from K2 Partner and Customer Portal.
- Install the K2 4.7 March 2018 Cumulative Update FP43 to apply the fix.
Considerations
For any new service instances or existing service instances, Set the "Only Describe Active Processes" field to true under Management>integration>Service Instances>Workflow Reporting Service for the fix to be applied.