Configuring a CRM Service Instance for CRM Online

  • 24 February 2022
  • 0 replies

Userlevel 2
Badge +9

Configuring a CRM Service Instance for CRM Online


K2 blackpearl 4.6.5
K2 blackpearl 4.6.5
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.


When configuring CRM integration with CRM Online, you must use the Discovery Service URL instead of the Organization Service URL. For integration with on-prem CRM 2011 servers, use the Organization Service.


Using the Discovery Service URL for CRM Online allows users to be authenticated using the federated identity service that Office 365 uses. To find the Discovery Service URL browse to your CRM Online site and click Settings in the lower left corner. Then click on Customizations and then Developer Resources, as pictured below.


When you click on Developer Resources a list of endpoints are shown. Copy the Discovery Service endpoint URL and use it to configure the K2 CRM integration. You can use this to update an existing service instance or configure a new one.

Note: You may be able to configure the service instance with the root of the Discovery Service endpoint, i.e.

If you use the Organization Service endpoint URL instead, you may not be able to register or update the service instance. You may receive a 401 error and an error stating that the 'MOS' identity provider could not be found. For more information about this and authentication with CRM and Office 365, see the MSDN article Authenticate Office 365 Users with Microsoft Dynamics CRM Online Web Services

0 replies

Be the first to reply!