+2There's a similar post out there about SharePoint, but this relates to Docusign. We intermittently the error (see attached), but lasts for hours at a time. We cannot communicate with Docusign SMO at all. We have already contacted docusign and their solution was downloading and installing the latest certificate, which is also similar to the related K2 article for SharePoint, but this does not fix the issue.
Thoughts?
Thanks!
Best answer by charlescaudle
Thanks for the response, and this was attempted at first with no luck.
Solution: The SOAP and REST urls in the DocuSign service instance were pointed at www addresses. I was asked to swap these to NA2 and this worked after restarting services and resetting IIS.
Base on this consideration:
I assume you are using your own Integrator Key and as such certification is required?
I assume this post brought you to the certificates:
In which case, the DocuSign Connect x.509 public certificate was downloaded and installed from:
https://trust.docusign.com/en-us/trust-certifications/docusign-public-certificates/
I supposed this was intalled on the Local Machine against the Trusted Root Certificate Authorities?
Additionally, is K2 installed in a farm setup with more than one K2 server node? If 50%/50% intermittentness, perhaps the cert was only added to one of the K2 server.
+2Thanks for the response, and this was attempted at first with no luck.
Solution: The SOAP and REST urls in the DocuSign service instance were pointed at www addresses. I was asked to swap these to NA2 and this worked after restarting services and resetting IIS.
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