Issue
After, the signer has completed the signing process, the signer is receiving notifications (follow-up/reminder) to complete the signing of the documents.
Resolution
Typically, what is happening when a signer says they are receiving pre-expiration warning emails when they've already completed the documents, is that they were sent more than one envelope.
The best way to check this is to navigate to "View Reports" and then click on "Envelope Search".
You will want to select "Switch to Advanced View". Adjust the dates as needed, and then fill in the "Signatory Name" field before submitting the search.
This will pull up the envelopes that were sent to that signer within the dates selected. You may cancel any additional envelopes submitted.
Additional Information
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