Issue
What information does Tech Support need, typically to get going on my issue?
Resolution
Where it really depends on the situation at hand, Tech Support will typically need you to copy/paste in plain text all this information in an initial case to help us get to resolution as swiftly as we possibly can:
Additional Information
If you send the information in the form of screen shots, there is a high likelihood that there will be delays due to the TS Engineer having to type the information out and may transpose numbers and/or letters.
It is also very helpful to have a screen shot of the problem and/or error code!