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Salesforce Unauthorized - DocumentTRAK Web Service Notification Failure

  • October 30, 2025
  • 2 replies
  • 43 views

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I have setup Nintex DocGen and E-sign in Salesforce but when I send a document for e-sign, I get email from Assure Sign with DocumentTRAK Web Service Notification Failure

Best answer by rcen-odm

FYI, I emailed nintexsupport@nintex.com to create a support ticket to have this issue looked at. I just confirmation from the support team that AssureSign write-back to salesforce including Document TRAK notifications is currently not supported for Salesforce Government cloud environments.

2 replies

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  • Nintex Employee
  • November 3, 2025

Sorry to hear you’re running into issues, and thanks for reaching out to the Community! Your question could help others, too.

I think that this article might be helpful. 

Notification Failures

Let me know if it clarifies your issue.


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  • Author
  • Rookie
  • Answer
  • November 5, 2025

FYI, I emailed nintexsupport@nintex.com to create a support ticket to have this issue looked at. I just confirmation from the support team that AssureSign write-back to salesforce including Document TRAK notifications is currently not supported for Salesforce Government cloud environments.