Images do not display in an email notification (Gmail)

Hi @Michal22,

Images in email word templates will need to be stored in a public link such as IMGUR. and then added via the following steps:
https://help.nintex.com/en-US/docgensf/Templates/EmailTemplates.htm

To add images in your email template, be sure to follow the instructions below instead of embedding images directly in the Microsoft Word document:

1. Locate and copy the URL of an image that is hosted online.
2. In Microsoft Word, click Insert > Pictures. The Insert Picture window displays.
3. Paste the image URL in the File name field.
4. Next to Insert, click , and select Insert and Link. Resize the image, if desired.
5. Click File > Save when completed.

Let us know if that gets you up and running. If needed you can reach out to Support@nintex.com 🙂

Hi @Michal22, 

 

hmm. Where is the public image url stored? - We might need to investigate a bit more.
If you have this in a Sandbox where we can test, You can submit the following information to Support@nintex.com

 

1. Org ID:
2. Login access  (see instructions below):

Grant Subscriber Access to Nintex Support:
https://youtu.be/qbEhkDhvcXM
3. URL Link to Document Package:
4. URL Link to test record:
5. Detailed steps to replicate this issue (Button Selection):
6. Permission to Clone Document/ Document Package/ Record for testing.

7. Link to the Public url image you are trying to use

Once we can take a look at the configuration we can help get ya past this issue.