Error while trying to install the latest update 16.7

  • 5 November 2020
  • 2 replies


I'm a sys admin for my organization and I'm trying to install the latest version (16.7) of DocGen to my sandbox and I'm receiving the following message.


1. (LOOP_Document_Services) Data Not Available
You do not have Edit access to one of the two records you are trying to merge. Please contact your administrator to get additional access or merge the two records


Any ideas on how to get past this issue so that I can successfully install the update.  Many thanks in advance for any suggestions.


Best answer by jferrara 9 November 2020, 18:54

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Userlevel 5
Badge +6

@jferrara I would suggest contacting the support team(, they are best point of contact for install issues.

This was a known issue with permission settings on the Salesforce side.  Thank you for your response.