Hi all -
I am attempting to update a custom field on a document request record using the Create/Edit Record function. I have the ID and the field to update, but when I go the the docgen queue, the document request is set to ‘pending’, the document doesn’t create and the field doesn’t update. Is this possible? Am I missing something?
thank you!
Hi
If the records are stuck in pending and never show in the Queue, they could have failed or are stuck. Feel free to create a support ticket at support@nintex.com if needed.
For the insert update, Document Queue wont actually need the ID field pair. You can delete that one and when the document is delivered we will update your Letter type field.
That should help!
Thanks
Thank you so much for the response. I tried removing the ID pair and running the package and it produced the same result. I’ve had a ticket open for a while with Nintex but am not getting any movement on it so came here. Thanks again.
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