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Drawloop - Error: No such column 'dsPassword__c' on entity 'User'

  • March 26, 2021
  • 0 replies
  • 84 views

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Issue

When using DocuSign API, the following error might occur:


No such column 'dsPassword__c' on entity 'User'. If you are attempting to use a custom field, be sure to append the '__c' after the custom field name. Please reference your WSDL or the describe call for the appropriate names.

 

Resolution

Ensure that the user account has the appropriate security settings:

  1. In Salesforce, go to Setup > Manage Users > User.
  2. Select the affected user.
  3. Click the Profile link.
  4. Under the "Field-Level Security" section, click "View" next to "User".
  5. Click the "Visible" checkboxes for the DocuSign API UserName and DocuSign Password fields.

 

Additional Information

The user profiles are missing access to the DocuSign password and username field on the user object.