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Drawloop - DocuSign Tag Displays Instead of Tool Tip

  • March 26, 2021
  • 0 replies
  • 39 views

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Issue

When hovering over a DocuSign field, the DocuSign tag (dl.tag.1) appears instead of the expected tool tip describing the field.

 

Resolution

Place the desired tooltip message in either:

1. The Secure tag tooltip section
2. Inside the Group Name field on the secure field 

If using DocuSign Custom Fields:
https://support.docusign.com/en/articles/Why-does-this-Text-box-pop-up-over-my-Data-Field-during-Signing