When you reply to a workflow instance via a K2 SmartAction from the workflow instance notification mail, K2 SmartActions stops working or does not action.
The fix is available in:
- K2 Five (5.4) November 2021 Cumulative Update Fix Pack 02.
- K2 Five (5.5) November 2021 Cumulative Update Fix Pack 02.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.