Troubleshooting User’s in AD Groups that do not resolve
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IssueWhen starting a new workflow in which a task is assigned to an Active Directory group, and the group contains users that have parenthesis in their Fully Qualified Name (FQN), results in a message stating “The User does not have permissions to Start the Process” or the task is not available on the user’s worklist.
SymptomsThe issue is caused by unmatched parentheses in the FQN, such as Bob (Finance Manager.
Troubleshooting StepsTo resolve the issue, remove the users from the group or correct the unmatched parentheses in the user’s AD record, such as Bob (Finance Manager).