What is Nintex Customer Central?
Nintex Customer Central is a centralized hub where customers and power users can manage Nintex resources, access support, monitor usage, manage licenses, and connect with Nintex services such as training and professional support.
What can I do on the Dashboard?
The Dashboard displays active support cases, contract renewal timelines, usage summaries, product status, account contacts, and recent announcements.
What information is available in the Company Profile section?
The Company Profile section shows your organization’s registered information, primary contacts, Nintex account team members, billing contacts, and partner details. Administrators can request edits.
How does the Contacts section work?
The Contacts section allows administrators to manage users, assign permissions, add or deactivate contacts, and include delegated partner contacts who can work on your behalf.
What are Cases in Customer Central?
The Cases section is where users can create, track, and manage support cases, upload diagnostics, search knowledge articles, and review communication with Nintex engineers.
How does the Usage section help me?
The Usage section provides analytics across Nintex products, subscription details, historical usage trends, and exportable reports to support automation planning.
What can I manage in the Licenses section?
In the Licenses section, users can manage cloud and on‑premises licenses, download license keys, customize license names, generate new licenses via contract selection, and request renewals or upgrades.
Where can I find Product Releases?
The Product Releases section offers release notes, installation guides, and downloadable on‑premises product updates. Cloud product updates are applied automatically, but release notes are available here.
