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List workflow not running on when scheduled workflow updates items


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A list workflow which should run on item modification is not triggered when a scheduled workflow updates a date field in the items of the list

How can I get this to work?

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3 replies

SimonMuntz
Nintex Employee
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  • Nintex Employee
  • 2436 replies
  • August 4, 2024

Hi @julesnye,

 

This is a SharePoint issue. Nintex uses SharePoint's workflow engine. When an item is updated with a Schedule, the workflow runs under a system account. Workflows will not trigger when an item is updated by the system account. To get around this issue, use Nintex’s Office 365 Update Items action to do the update. This action runs under the account in the action’s configuration, not the system account.

 

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  • Author
  • Rookie
  • 16 replies
  • August 5, 2024

Cheers Simon,

I’ll give it ago.

Regards

Julian

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SimonMuntz
Nintex Employee
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  • Nintex Employee
  • 2436 replies
  • August 5, 2024

Hi @julesnye,

I suggest adding a pause as the first action on the list workflow.

This will allow time for the scheduled workflow to release its lock on the item before the list workflow operates on the item.

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